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Datamatics Helps PTR Baler & Compactor Survive Major Server Crash
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Datamatics Helps PTR Baler & Compactor Survive Major Server Crash February 14, 2008
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Article taken from FastPitchNetworking.com
Customer Support Manager, Dina Amontis, Noted for Expertise and Patience
FORDS, NJ, February 14, 2008 - Datamatics Management Services Inc., a leading provider of labor management services, understands the implications of every IT Manager's worst nightmare- a major server crash. Thankfully, through its well-designed structure that allows for quick restoration, the TC-1 software of Datamatics allows organizations to get up and running immediately, even after the worst technical breakdowns.
PTR Baler & Compactor, a company that offers recycling and waste reduction products in Philadelphia, PA, experienced an unexpected crash of their server on February 1, 2008. Joseph Bennett, the IT Manager for PTR, was highly frustrated by this occurrence and was disappointed by the lack of responsiveness that their other vendors showed to him in the wake of this IT catastrophe. As he stated, "After the major server crash, I had to deal with technical support from many different companies. Each call was full of frustration and a lack of customer support." He noted that the support staff for other computer programs would ask him to re-install their programs, and when that didn't work, they would urge him to upgrade to the newest version of their software.
Since 1966, Datamatics has prided itself on giving its clients tireless customer support, even during the worst technical crises. For Dina Amontis, a Customer Support Manager for Datamatics, PTR's server crash provided a daunting challenge; but one that she was proactive in handling. Rather than waiting for the phone to ring, Dina reached out to PTR Baler & Compactor's technical staff first and spent hours on the phone with them to troubleshoot issues. In addition to showcasing her technical aptitude, Dina demonstrated tremendous patience during a troublesome time for their IT department. Joseph Bennett, for one, was impressed. "Dina was different. She knew exactly how to get me from our old configuration and old server up on a completely new server with different configurations." The result? "We were up and running again in record time. Datamatics' support is the best in the industry by far." This was especially appreciated by Joseph Bennett, who noted that he had worked 30 hours in two days during the crash. He was also pleased to discover that the TC-1 software has all of its files located within a sub-directory, which allows for easy, quick reinstallation. For PTR Baler & Compactor, getting TC-1 up and running quickly was essential as it allows them to manage the attendance of their 200 employees, schedule work efficiently, and allocate labor costs to the appropriate departments.
So while a major server crash can prove to be a source of nightmares for many IT Managers, Datamatics' TC-1 software and customer service can turn it into a more manageable experience and one that demonstrates Datamatics' relentless commitment to client support.
About Datamatics Management Services, Inc.
Datamatics Management Services, Inc., is a New Jersey-based software development company that creates applications relative to the management of labor assets -- specifically for employee scheduling, attendance record keeping, benefit tracking, labor allocation and access control. The company's open architecture approach to developing software provides enterprise-wide, integrated solutions that address the many challenges of managing people and business. Datamatics' premier labor management solution, TC-1, is a scalable and flexible application that bridges culture with technology. Datamatics also offers TimesheetPlus, a web-based time and attendance system and V-Core HR, a human resource program designed to provide policies, forms and employee development.
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