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Keeping customers satisfied in a downturn economy March 05, 2003
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Article taken from PRWeb.com
Datamatics keeps customers satisfied by delivering improved online help to support its premier labor management software, TC-1.
Fords - NJ - March 5, 2003 - Customer satisfaction is critical to long-term business success, and although the downturn in the economy is causing companies to cut costs, customers still expect quality service and support. Datamatics Inc., of Fords, NJ, has always been mindful of providing quality service and support, which shows in the high levels of customer satisfaction and retention found throughout their 30 plus years specializing in labor management.
"Satisfying our customers has always been our focus. Our premier software solution, TC-1, is a manifestation of our commitment to help clients save time and money and keep employees satisfied by optimizing business processes," said Datamatics President Norman Heinle. "In a slow economy, our clients become even more conscious of the costs of labor, and the need to control these costs becomes more pronounced. We remain cognizant of our clients' needs and we work to exceed their expectations."
In addition to maintaining a responsive helpdesk, offering convenient training sessions, and continuously enhancing TC-1, Datamatics constantly explores new ways to make sure their clients are getting more value for their dollar. The recent release of new and improved HTML-based online help for TC-1 demonstrates this effort.
By offering even better product support, Datamatics hopes to help clients save money spent on retraining new or old employees as well as time spent on trying to obtain information or get technical support. The new and improved TC-1 online help is a comprehensive resource tool designed to enhance the quality product support Datamatics is committed to providing by giving both field-specific definitions and procedural instructions for typical tasks performed in TC-1.
To help meet these goals, Datamatics has implemented many advanced features in the new TC-1 online help. For example, the easy-to-use browser interface is HTML-based. It contains a navigation bar within the reader window that lets the user effortlessly explore topics that are clearly organized into six major categories: Configuring TC-1, Capturing Data, Processing Data, Reports, Utilities, and Reference Information. Context sensitive topics contain both field definitions and procedural instructions for typical tasks performed in that area of the software.
A section of the online help can be used as a refresher course on the basics of TC-1, while a Troubleshooting & FAQ section includes suggested solutions to frequently asked technical support questions. The browser-based interface offers extended Search and Index capabilities that not only help locate topics that contain a specific subject, but also let the user easily explore topics found without losing sight of the entire list generated by a keyword search. Users also benefit from related topics links and the ability to bookmark a topic for fast and easy reference at a later time.
While it may be difficult for companies to justify projects like Datamatics' new online help in the current state of the economy, implementing a strategic benefit that brings higher levels of customer satisfaction and retention might just be what sets you apart from the competition.
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