The Experts Who Know Your System In and Out Are Here To Help You
Responsive and intelligent technical support is the cornerstone of our business. Datamatics has been built on the highest level of client satisfaction, which has directly led to our impressive client retention rate and long list of client referrals. It’s why when you call Datamatics, you will be given direct access to a senior application specialist.
We are fully aware that every business lauds their client support, but we have the proof to back it up. We will gladly put you in contact with some of our clients, or you could read here what some of them have to say about our commitment to quality support:
Get Access To Information That You Need Via Our Secure Client Portal
Every Datamatics client is granted access to a password-restricted client portal that provides anytime, anywhere access to useful, updated and timely information regarding our employee tracking and workforce management software systems.
Some of the resources available at MyDatamatics.com include:
· Live chat with application specialists
· Software updates and release notes
· Knowledge Base, a searchable FAQ database
· Software manuals, workbooks and extensive tutorials
· Safe and secure upload for files that need technical assistance
If you are a client of Datamatics that would like MyDatamatics log-in credentials, or forgot your access information, please call 800.673.0366 for assistance.
Optimize Your Experience with Live Educational Webinars & Personalized Training Sessions
As part our commitment to superior customer support, our team of experts regularly host live educational webinars on specific aspects of our software, as well as in-person refresher courses held in small groups at our headquarters in Fords, NJ.
Datamatics also offers personalized on-site or online training. These trainings are a great option for getting new hires up-to-speed, keeping your administrators’ skills sharp, or conducting an audit of how your organization uses our software to discover how your processes can be improved.
Here is a sampling of some past webinars:
Work a Day in My Shoes
This webinar offers a comprehensive learning session that provides multiple viewpoints of our software via each user level from employee to manager to payroll and to administrator. Learn about the different access capabilities using security to ensure your editors have the right programs on their menu.
Workforce Insights at Your Fingertips through Reporting
Get quick access to valuable insights regarding your workforce through reporting. Learn about the various reports accessible to users, the data recorded, and high-level analysis available to managers. This webinar also teaches how to configure and run reports as well as how to store your favorite report settings to save time in the future. This is rated as one of our most valuable webinars to workforce management.
Experiencing Both Sides of Employee Benefits
An overview of how to customize and manually manage employee paid time off such as Sick, Vacation, or Personal with or without using accruals. There are also capabilities of translating hours into days. This webinar will teach users how to run employee benefit reports, where to find them, what they are used for, and viewing individual accounts.
Managing Time-Off Requests
Get a detailed review of the Time Off Request configurations from both the employee and the editor perspective. This webinar will show users how to set-up the time-off request module and show what all users can expect to see. You will learn how an employee requests time off, how an editor accepts or rejects that request, and how the employee can see the status of their request.